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Manager - Firewall Service Lead @ Cognizant

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Cognizant  Manager - Firewall Service Lead

Job Description

Firewall Service Manager

About Cognizant Corporate

Cognizant Corporate is a global community united by a shared purpose: to make a meaningful impact. We are committed to excellence and driven by outcomes that matter. Collaboration is at the heart of how we work, and our forward-thinking mindset fuels continuous learning, innovation, and growth.

At Cognizant, careers transcend titles. We empower our people to think strategically, inspire others, and lead with purpose always guided by our core values. Join us in shaping future of business.

About the Role

As a member of Corporate Security (CS) Global Cyber Operations (GCO) team The Firewall service Manager is a senior technical leadership role within the Global Cyber Operations (GCO) function accountable for the management governance and optimization of a defined segment of the organization global firewall infrastructure.

This includes Palo Alto Cisco and FortiGate Next-Generation Firewalls (NGFWs) deployed across on-premises data centers cloud environments and co-located facilities.

In This Role, You Will

  • Own the operational and configuration lifecycle of assigned firewalls across global environments.
  • Review and approve firewall rule change requests ensuring adherence to least privilege and segmentation principles.
  • Govern administrative access to firewall platforms ensuring controlled and auditable privileges.
  • Establish and maintain configuration baselines across vendors and environments.
  • Lead firewall-related changes upgrades and migrations with minimal downtime.
  • Monitor health performance and capacity metrics for all firewalls under scope.
  • Conduct periodic configuration audits to align with organizational security baselines.
  • Contribute to firewall design architecture segmentation strategies and network modernization projects.
  • Develop and maintain metrics for rule base size rule hits performance utilization and policy compliance.

What you must have to be considered

  • Own the operational and configuration lifecycle of assigned firewalls across global environments.
  • Review and approve firewall rule change requests ensuring adherence to least privilege.
  • A strong sense of ownership, desire to create meaningful outcomes, and passion for work that serves a greater good for customers, communities, or global challenges.
  • The embodiment of Cognizants Values of: Work as One, Dare to Innovate, Raise the Bar, Do The right Thing, & Own It 

Work Model Hybrid

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this roles business requirements, this is a hybrid position in a Cognizant office located in Chennai, Bangalore, or Hyderabad.

Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: After Sales Service & Repair
Role: Service Manager
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Chennai

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Keyskills:   major incident management operations management service management problem management service level management change management itil certified operations itsm incident management service delivery service delivery management incident itil sla management

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