Major Incident Manager
- Cognizant
- 6 - 10 years
- Chennai
- 15 hours ago
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Job Description
Job Summary
Join our dynamic team as an Infrastructure Technology Specialist in Operations where you will leverage your expertise in ITIL V4 Change Management and Incident Management to enhance our operational efficiency. With a hybrid work model and day shifts you will play a crucial role in ensuring seamless IT operations without the need for travel. Your contributions will directly impact our companys success and societal advancement by maintaining robust IT infrastructure.
Responsibilities
- Oversee the implementation of ITIL V4 processes to ensure efficient and effective IT service management.
- Manage the entire change lifecycle from initiation to closure to minimize disruptions and enhance service delivery.
- Coordinate communication strategies for change management to ensure all stakeholders are informed and aligned.
- Implement incident management processes to quickly resolve issues and maintain service continuity.
- Analyze incident trends to identify areas for improvement and prevent future occurrences.
- Collaborate with cross-functional teams to ensure seamless integration of change management processes.
- Develop and maintain documentation for change and incident management processes to ensure compliance and consistency.
- Provide training and support to team members on ITIL V4 and change management best practices.
- Monitor and report on key performance indicators to assess the effectiveness of change and incident management processes.
- Utilize data analytics to drive continuous improvement in IT operations.
- Ensure adherence to company policies and industry standards in all change and incident management activities.
- Support the development of a culture of continuous improvement and operational excellence.
- Contribute to the companys mission by maintaining a reliable and efficient IT infrastructure that supports business objectives.
Qualifications
- Possess strong expertise in ITIL V4 with a proven track record of successful implementation.
- Demonstrate proficiency in managing the change lifecycle and communication strategies.
- Exhibit excellent problem-solving skills in incident management.
- Have a solid understanding of data analytics to drive process improvements.
- Show ability to work collaboratively in a hybrid work environment.
- Display strong organizational skills to manage multiple tasks effectively.
- Maintain up-to-date knowledge of industry standards and best practices.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Incident ManagementEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Chennai
Keyskills: major incident management data analytics service management change communication protocol problem management corporate communication change management technical support it operations itsm incident management service delivery incident it infrastructure itil
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