Transportation Representative, Transportation Representative
- Amazon
- 0 - 4 years
- Warangal
- 3 days ago
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Job Description
Job Description for L2 associates OverviewThe L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements - Experience troubleshooting and documenting findings, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Can work proactively and independently, meet deadlines, and deliver on projects and tasks
- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
- Experience in writing and editing with a strong command of grammar, punctuation and style
- Knowledge of working over internet and successfully navigating websites
- Knowledge of Microsoft Office including Outlook, Word, and Excel
- Qualitative Requirements
- Graduation in any specialization from a recognized university.
- Excellent communication skills (written and verbal).
- Ability to communicate correctly and clearly with all customers
- Good comprehension skills ability to clearly understand and state the issues customers present - Experience in logistics
- Knowledge of and proficiency in Excel and SQLThis job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Warangal+ View Contact
Keyskills: Time management Process improvement Representative Windows Management Troubleshooting MS Office SQL Logistics Recruitment
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