Customer Support Associate @ Wipro

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Customer Support Associate

Wipro
0 - 1 years
Mumbai
10 hours ago
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Job Description

PRINCIPAL RESPONSIBILITIES:

Work on the various front offices client tools as required for the specific queues and provide customer service through Calls
Understand customer queries received through calls and act accordingly.
Maintain a healthy and clean work environment & adhere to company policies and procedure.
Continuous up gradation of process knowledge as required

Criteria Requirement:

Excellent communication skills.
Comprehension: - Ability to clearly understand the problem statement
Composition: - Ability to compose a grammatically correct, concise and accurate.
Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
Strong customer service focus: -Ability to empathize with the customer - Prioritizing customer needs

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Mumbai

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Keyskills: Communication Skills Customer Support International Voice Process International BPO BPO Fluent English Spoken English Customer Care Rotational Shifts Voice Support

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₹ 2.75-3.5 Lacs P.A

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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