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Hiring For Helpdesk Role @ Aionos

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Aionos  Hiring For Helpdesk Role

Job Description

Hiring For Technical Voice
Role Responsibilities
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal
instructions.
Provides technical guidance in activities associated with identifying,
prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating
to PC maintenance
Participates in a supportive role by acting as a liaison between customers
and departments within the organization, to ensure that all on-line system
problems are resolved in an accurate and timely manner
Key Skills
Ideally University education, preferably technical degree, or Microsoft
certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and
Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an
advantage
Ability to analyze and solve problems by investigating potential solutions
using troubleshooting skills


Excellent communication

Any 1 Year US Technical Voice exp can apply
Fluency in English language
24*7 Shift

Grade 4 Salary upto 4.6 LPA + Variables +Shift allowance

Grade 5 Salary 5.6 LPA+ Variables +Shift Allowance

Salary max 30% hike + Night Shifts + Performance Bonus

One Side Cab

Excellent Communication Skill

Joining date 23rd May

Work From Office

Noida 144

Virtual Interview

Milki Bisht

Cell: +91 9151206***

mi********t@nl****h.in

Job Classification

Industry: BPM / BPO
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Full time

Contact Details:

Company: NTT DATA
Location(s): Noida, Gurugram

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Keyskills:   IT Helpdesk US IT Service Desk Management Laptop Support MS Outlook Helpdesk Management IT Support Active Directory Service Now Ticketing Helpdesk Desktop Support IT Service Desk Help Desk Operations Remote Support Technical Helpdesk Ticketing Tools Service Desk

 Fraud Alert to job seekers!

₹ -5.5 Lacs P.A

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Aionos

NLB is a global leader in workforce solutions, specializing in Digital Transformation, Analytics, Health-tech, E-Learning, and Financial Services. Over the past 16+ years, we have grown from an IT consulting firm to a comprehensive solutions provider, serving Fortune 500 clients. Headquartered in...