Senior Associate / Customer support / Operations analyst / Bpo / Voice
- Fortune 500
- 1 - 6 years
- Bengaluru
- 3 days ago
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Job Description
We are Hiring for Top 10 Companies with immediate joining & fixed Off.
Job Description: Customer Success Associate
Role Overview
We are looking for a proactive Customer Success Associate responsible for ensuring a seamless customer experience, driving satisfaction, and building long-term client relationships. The role focuses on onboarding, issue resolution, and continuous engagement with customers.
Key Responsibilities
- Act as the primary point of contact for customer queries via calls, email, or chat
- Ensure smooth customer onboarding and product/service adoption
- Handle customer queries, complaints, and service requests with quick resolution
- Monitor customer health and proactively identify risk of churn
- Coordinate with internal teams to resolve issues and improve customer experience
- Maintain accurate records of interactions in CRM tools
- Deliver a high level of customer satisfaction (CSAT) and service quality
- Upsell/cross-sell services where applicable
Required Skills
- Strong communication and interpersonal skills
- Good problem-solving and analytical ability
- Customer-centric mindset with attention to detail
- Ability to manage multiple clients simultaneously
- Basic knowledge of CRM tools (Salesforce, Freshdesk, etc.)
Qualifications
- Graduate in any discipline
- 0 to 8 years of experience in customer support / customer success / client servicing
- Freshers with excellent communication can be considered
Preferred
- Experience in SaaS / BPO / Service industry
- Exposure to customer lifecycle management
Job Description: Senior Client Servicing (Senior Associate / Specialist)
Role Overview
We are seeking an experienced Senior Client Servicing professional to manage key client relationships, handle escalations, and ensure delivery excellence. This role requires strong stakeholder management and ownership of end-to-end client experience.
Key Responsibilities
- Manage end-to-end client relationships for assigned accounts
- Act as an escalation point for critical customer issues and ensure timely resolution
- Drive client satisfaction, retention, and account growth
- Conduct regular client reviews, performance discussions, and feedback sessions
- Collaborate with cross-functional teams (Operations, Quality, Training)
- Analyze service metrics (SLA, TAT, CSAT) and drive improvements
- Mentor junior team members and support team development
- Ensure adherence to process, compliance, and quality standards
Required Skills
- Excellent stakeholder management and communication skills
- Strong experience in escalation handling & conflict resolution
- Ability to manage high-value or critical clients
- Analytical mindset with experience in reporting & dashboards
- Leadership and mentoring capabilities
Qualifications
- Graduate/Postgraduate
- 1 8 years of experience in client servicing / customer success / account management
- Experience in BPO, Healthcare, Banking, Insurance, or any Domain can apply.
Contact Point : Aditya : 8884777*** / 9380891*** / 9513900***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: Fortune 500 companiesLocation(s): Bengaluru
Keyskills: Inbound Voice Support International Process UK Process International Calling Blended Process Customer Service International Call Center Semi Voice Voice Process US Process Customer Support CSE Bpo Voice Customer Care International Voice International BPO
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