Job Description
Looking for Associates for Backoffice process: US HR Operation
- Night Shift only (Both Side Cab will be provided)
- Sat/Sun fixed off
- Age criteria: 20 years to 27 years are allowed
Walk in drive- 21st April'26
Time: 10AM to 12.30PM
Mandatory to carry original hard copy Aadhar or Pan card for entry in building premises & resume.
Role & responsibilities
Process: US HR operations
Work Experience 0-36 months
Age Criteria - 28 Max
Summary
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience Any/Basic MS Excel
One year service agreement Applicable.
Category - Backoffice process
Working Conditions - Fixed evening shift (5 days working).Saturdays and Sundays are fixed off.
Education Skills - Any graduate Technical gradudate Not applicable- (B.tech, BSC-IT, Diploma, BMM, BSC-CS, Engineering, LAW, Full time MBA)2025-2026 Passout required all sem marksheet.
Note : Looking for immediate joiners or who can join within 15-30 days
Job Classification
Industry: BPM / BPO
Functional Area / Department: Human Resources
Role Category: HR Operations
Role: HR Operations - Other
Employement Type: Walk-ins
Contact Details:
Company: Wipro
Location(s): Mumbai
Keyskills:
Back Office
Communication Skills
Non Voice Process
graduate freshers
Back Office Operations
Backend Operations
HR Operations
International Process