Walk-in || Urgent Hiring - International Non Voice Process
- Sutherland
- 0 - 2 years
- Chennai
- 13 days ago
- Email to a friend
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Job Description
Greetings from Sutherland!!!
We are Hiring!
Position: International Non Voice Process
Experience: 0 - 2years
In this role, you will get to:
- Be the primary point of contact for our Business-to-Business customers through emails.
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Our most successful candidates will have:
- Excellent verbal and written communication skills in English (B2 level or higher).
- Typing speed of 30 WPM with 93% accuracy.
- Strong customer service mindset with active chat communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (email, voice).
- High school diploma or equivalent and above.
- 02 years of experience (freshers welcome!).
Work mode: Work from Office
Shift Timings and Off: 5-day work week with rotational shifts, Predominantly night shifts.
Note: Interested Candidates can come for a walk-in for Interview and Mention "Devadharshini HR" (contact- 9344846***) on the top of your resume.
Additional Information: Work from office Two-way cab facility available up to 25km radius from office based on the shift timings.
Note: Looking for immediate joiners.
Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur
Disclaimer:
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.com.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Voice - OtherEmployement Type: Walk-insContact Details:
Company: SutherlandLocation(s): Chennai
Keyskills: Email Support Customer Service Chat Support Non Voice International Chat Process Non Voice Process Chat Bpo Non Voice Email Process
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