Process Developer - Order Management - Bangalore
- Genpact
- 2 - 5 years
- Mysuru
- 21 hours ago
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Job Description
Ready to shape the future of work?
At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Developer, Customer Operations Order Management
**Work location would be BANGALORE (Only work from office)
As a Programmable Solutions Group (PSG) Customer Operations & Enablement, Customer Operations Support member supports the backlog management and is responsible for delivering competitive customer supply chain experience to the PSG Customer Specialist. This includes, but is not limited to
Responsibilities
Assist PSG Global Customer Operation Specialist in Backlog Order Management and Orders Fulfilment for Distributors and Direct Customers
Review and process change orders to ensure PSG Backlog matches customer Backlog within agreed terms and conditions and internal guidelines
Manage fallout orders and work with Customer Operation Specialist for dispositions
Perform manual and mass updates to orders cancellations, split, blocks
Work with logistics partners, Global Trade, warehousing, and planning team to support urgent customer requests, and escalate expedites as necessary
Ability to Work both regionally and globally
Demand Supply forecast alignment
Reverse Logistic management, stock rotation
Support business process improvements and system testing in making sure it is up to expectation
Support hard allocation
Identify and address new ERP Inefficiencies (e.g., Oracle, Model N): Supplemental support for gaps vs SAP
RMA Management
EDI Distributor Orders: Validation, troubleshooting, releasing holds, and changes
Order track and trace when shipped out of the shipping facility, and share real time updates with the customer
Creating credit and debit memos in the event of under / over shipment on sales order
Communicating with customers about various process updates
Analyzing order trend of customers and raising flag if variation experienced
Work as a team to process any ad hoc request promptly
Deliver quality customer service by researching and responding to all internal & external stakeholders inquiries quickly, effectively and professionally
Ability to analyze and resolve problems before escalating to the next level.
Qualifications we look for in you!
Minimum Qualifications / Skills
Have a degree qualification in business or supply chain or related field.
Relevant years of working experience in Customer orders management
Proficiency in verbal and written business communications in English
Have a positive attitude and be a team player
Have excellent attention to detail and willingness to learn with the team
Flexibility in working hours to support other time zones
Able to prioritize and meet deadlines
Preferred Qualifications/ Skills
Working with Oracle Fusion is preferred.
Ability to work during US time zones or with partial time overlap
Possess ability to handle multiple tasks at a given time
Demonstrate ability to collaborate and partner with internal and external stakeholders.
Why join Genpact?
- Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Procurement & Supply ChainRole Category: Procurement & Supply Chain - OtherRole: Procurement & Supply Chain - OtherEmployement Type: Full timeContact Details:
Company: GenpactLocation(s): Mysuru
Keyskills: Order Management Customer Supply Chain Quote To Cash Sales Order Processing Order Tracking Renewals Customer Operations Order Fulfillment Order Processing Sales Order Oracle Order Management
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