End User Support
- Cognizant
- 2 - 6 years
- Coimbatore
- 1 day ago
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Job Description
EndUser Device Management
- Oversee desktops, laptops, mobile devices, and printers.
- Installation, configuration, and maintenance of enduser software and applications.
- Troubleshooting hardware and software issues (Windows, macOS, mobile OS).
- Mobile Device Management (MDM)
- Implement and manage MDM solutions (Intune, Workspace ONE, SCCM).
- Enforce compliance policies, security baselines, and device enrollment.
- Manage inventory and lifecycle of mobile devices.
- Strategic EUC Oversight
- Develop and implement EUC strategy aligned with IT and business goals.
- Collaborate with IT and business stakeholders to enhance user experience.
- Stay updated with emerging EUC technologies and trends.
- Incident & Service Management
- Handle customer support tickets, escalation, and SLA compliance.
- Use ITSM tools (ServiceNow, Microsoft Teams integration).
- Root cause analysis and continuous improvement of EUC processes.
- Security & Compliance
- Ensure information security compliance across devices.
- Implement security policies, patch management, and change management.
- Support audits and vendor license compliance.
Required Skills
- Primary Skills
- Windows & macOS troubleshooting.
- SCCM, Intune, or other MDM platforms.
- Microsoft Teams and O365 productivity tools.
- Printer and peripheral support.
- ServiceNow or similar ITSM tools.
- Secondary Skills
- Strategic planning and team leadership.
- IT procurement and asset management.
- Knowledge of networking basics (VPN, DNS, connectivity).
- Continuous improvement and change management.
Typical Qualifications
- Experience: Midlevel to senior EUC/MDM support background.
- Education: Bachelors in Computer Science, IT, or related field.
- Certifications (preferred): Microsoft Certified: Modern Desktop Administrator, ITIL Foundation, CompTIA A+/Network+.
- Soft Skills: Strong communication, customer service orientation, ability to lead small teams.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Coimbatore+ View Contact
Keyskills: Euc MDM End User Device
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