Regional Collection Manager @ Airtel

Job Description

Regional Collections Manager :- Unsecured Products

@Airtel Money

Location :- Delhi NCR/Mumbai/Bangalore/Kolkata

A senior professional specializing in collections for unsecured loans (e.g. personal loans, STPL, Business Loan) in NBFCs or banks. Oversees initial delinquency buckets (early-stage outreach) and deep buckets (late-stage, high-risk recoveries), managing multiple agencies while leveraging legal channels for resolution.

Key Responsibilities

• Lead collections across portfolio buckets: initial (0-90 DPD) via field visits and deep buckets (90+ DPD) through intensified recovery tactics, targeting roll-rate reduction and NPA minimization.
• Manage multiple agencies and Feet on Street, including vendor selection, performance SLAs, billing audits, and daily/weekly visit plan strategies.
• Coordinate legal recoveries: Sec-138/Civil suit/DRT etc, proceedings for chronic defaulters; liaise with legal teams, enforcement agencies, and handle escalations.
• Monitor KPIs (collection efficiency, PAR, recovery rates), generate MIS reports, and ensure RBI compliance in all operations.

Required Experience

• 5-8 years in unsecured loan collections, with 4+ years managing multi-agency/call center teams in BFSI.
• Proven expertise in bucket-wise strategies (early/mid/late-stage) and legal channel recoveries.
• Track record achieving collection targets in high-volume portfolios.

Essential Skills

• Strong team leadership, negotiation, and stakeholder management across agencies and internal teams.
• Proficient in applicable regional language along with Hindi/English
• Proficiency in CRM/Collection platform, data analytics (Excel, MIS), and regulatory knowledge.
• Excellent communication for escalations, customer negotiations, and reporting.

Education and Certifications

• Any Graduate in Commerce/Finance; MBA or certification in debt recovery preferred.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Collections Unsecured Loans Collection Management Debt Collection Loan Collection Personal Loans Loan Recovery