Own Google Account and GCP Account Recovery cases endtoend
Validate identity, authorization, and domain ownership using approved frameworks
Execute recovery workflows with zero tolerance for policy deviation
Detect and mitigate fraud, social engineering, and unauthorized access attempts
Maintain accurate, auditready documentation of recovery actions
Escalate highrisk or nonstandard cases appropriately
Communicate clearly and empathetically with customers during critical incidents
Adhere to authentication standards, SLOs, and security policies
Required Skills & Competencies
Strong understanding of GCP admin roles, domain ownership, and recovery workflows and familiar with GCP admin console
High judgment decisionmaking under ambiguity
Fraud detection and prevention capabilities
Excellent documentation and attention to detail
Calm, professional communication during sensitive scenarios
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: IT Consulting - OtherEmployement Type: Full time