Walk-in || Wipro Is Hiring For Associates- Us Hr Operations

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Walk-in || Wipro Is Hiring For Associates- Us Hr Operations

Wipro
0 - 3 years
Mumbai
7 days ago
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Job Description

Requirements - Associate- Immediate or 30 days' notice

Process: US HR Operations - Backoffice process

Work Experience - 0-30 months

Summary

Excellent communication skills are mandatory.
Fielding all incoming help requests from clients via Chat or emails in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
Follow standard processes and procedures to resolve all client queries.
Resolve client queries as per the SLAs defined in the contract.
Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Service Agreement - Applicable for 1 year (Mandatory)

Category - Back office/Customer query handling or data management

Working Conditions - Fixed evening shift (5 days working). Saturdays & Sundays are fixed off

Transport -Both Way transport will be provided.

Education Skills - Any graduate - BA, BCom, B.Sc. (Non-Technical), MA, M.Com, part time MBA, PGDM.

All 6 semester original mark sheets in hard copy are mandatory

Work Location - Airoli

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Back Office
Role: Back Office Operations
Employement Type: Walk-ins

Contact Details:

Company: Wipro
Location(s): Mumbai

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Keyskills: Back Office Communication Skills Customer Service Backend Non Voice Process Backend Process Back Office Operations Backend Operations Fresher Hiring Non Voice Bpo Non Voice Data Entry

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Company DetailsWipro Limited

Walk-in || Wipro Is Hiring For Associates- Us Hr Operations

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