Associate Customer Service Manager
- Idfc First Bank
- 0 - 5 years
- Baran
- 11 days ago
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Job Description
Role/ Job Title: Associate Customer Service Manager
Function/ Department: Branch Banking Operations
Job Purpose:
Primary Responsibilities
- Oversee day-to-day operations and administration of the branch, ensuring strict compliance with bank policies and procedures.
- Manage service delivery for both internal and external customers at the designated rural branch.
- Perform data entry for application forms, customer ID creation, and account setup.
- Conduct document verification, including KYC checks, application forms, and loan documentation.
- Handle cash and clearing transactions securely and efficiently.
- Maintain a strong audit rating for the branch through consistent compliance and operational excellence.
- Partner with business teams to implement key operational and regulatory practices, including lending operations and risk management.
- Lead quality initiatives to optimize processes, improve turnaround times (TAT), and upgrade service level agreements (SLAs).
- Utilize automation and digitization tools to enhance operational efficiency.
Secondary Responsibilities
- Ensure the branch is always well-maintained and operationally ready.
- Support the delivery of retail banking products in rural and semi-urban areas.
- Assist in implementing community development and livelihood advancement initiatives.
Job Classification
Industry: BankingFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Bank Teller / ClerkEmployement Type: Full timeContact Details:
Company: Idfc First BankLocation(s): Baran
Keyskills: Cash Cash Handling Cashier Activities Operations
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