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Walk-in || International Chat Support Executive Airline Process @ IGT Solutions

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 Walk-in || International Chat Support Executive Airline Process

Job Description

Job Description:

We are hiring International Chat Support Executives for a leading airline process . The role involves handling customer queries via live chat and providing exceptional support to international customers.

Key Responsibilities:

  • Handle customer queries through live chat in a timely and professional manner
  • Provide accurate information regarding bookings, cancellations, and travel policies
  • Resolve customer concerns with a customer-first approach
  • Maintain high standards of written communication
  • Ensure customer satisfaction and adherence to quality metrics

Eligibility Criteria:

  • Minimum 6 months of International Chat Experience
  • Excellent written communication skills (grammar & clarity)
  • Prior live chat/customer support experience is mandatory
  • Experience in airline/travel industry preferred
  • Ability to multitask and work in a fast-paced environment

Shift Details:

  • Rotational shifts (including night shifts)
  • 5 days working with rotational offs

Perks & Benefits:

  • Attractive incentives
  • Growth opportunities
  • Exposure to international process
  • Friendly work environment

Contact - HR Sahin Sultana 7836969***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins

Contact Details:

Company: IGT Solutions
Location(s): Bengaluru

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Keyskills:   International Chat Process Travel Process Blended Process Customer Service International Call Center Amadeus US Process Airline Process Bpo Voice GDS Customer Care International Process Customer Handling International Voice Process International BPO

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₹ -4.5 Lacs P.A

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IGT Solutions

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel indus...