Analyst II Infrastructure Services
- DXC Technology
- 1 - 4 years
- Bengaluru
- 2 days ago
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- Report this job
Job Description
Essential Job Functions
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Provides information on problems concerning system function(s) which have been escalated through a problem ticket process. Provides diagnostic information and determines alternatives.
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Coordinates, conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems.
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Provides expert technical advise and input in developing and creating new service offerings or technologies, such as, working with desktop engineering teams on the development of the standard operating environment (SOE) for the account(s) and other related activities to ensure that client needs are met in a cost effective and timely manner.
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Provides guidance and training to client population on system and products to eliminate recurring errors and where appropriate, provides recommendations for improvements.
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Maintains data regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.
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Provides data for daily metric reporting. Provides systems software and hardware documentation and assesses system information where appropriate. Recommends and implements enhancements in order to ensure efficiencies.
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Provides technical services in support of project work; works as part of the project team on technical activities, such as enhancing or designing solutions for customers, creating new scripts and diagnostic tools to resolve problems and conducting transition or transformation activities for new accounts.
Basic Qualifications
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Bachelors degree or equivalent combination of education and experience
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Bachelors degree in computer science or related field preferred
Other Qualifications
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Strong analytical and problem solving skills
Work Environment
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Office environment
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May require shift work
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Technical Operations (Tech Ops)Employement Type: Full timeContact Details:
Company: DXC TechnologyLocation(s): Bengaluru
Keyskills: Computer science Desktop engineering Technical services Diagnostics Analytical Social media Manager Technology Analyst II infrastructure services Recruitment
DXC Technology
DXC.technology DXC is the world¢¢s leading independent, end- to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billi...
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