Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Business Architect @ Accenture

Home > Software Development

Accenture  Business Architect

Job Description


Project Role :Business ArchitectProject Role Description :Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives.
Must have skills :Microsoft Dynamics 365 Technical Architecture
Good to have skills :NA
Minimum 7.5 year(s) of experience is required
Educational Qualification :15 years full time educationSummary:
Seeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation.Roles & Responsibilities:Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.Professional & Technical Skills:Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks. Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.Skill:Microsoft Dynamics 365 Technical ArchitectureExperience:10??12+ years in D365 CRM (Implementation & Consulting)SummaryThis role combines deep technical expertise in Dynamics 365 CRM with hands-on experience in deploying Gen AI capabilities to enhance customer engagement, automation, and decision-making. You will work closely with the functional architect and business stakeholders to execute process improvements, perform detailed fit-gap analysis, and apply modern automation and AI capabilities to deliver measurable outcomes. A typical day involves working with business users to understand requirements, configuring D365 CRM based on best practices, experimenting with AI-assisted tools (Copilot, AI Builder, Power Automate), and improving user adoption.Roles & Responsibilities
  • Act as a functional expert in Dynamics 365 CRM during workshops, requirement gathering, and solution design discussions.
  • Collaborate with the Solution / Enterprise Architect to convert business requirements into scalable configurations.
  • Execute fit-gap analysis, prepare functional design documents, and validate end-to-end process flows.
  • Configure D365 CRM modules and support AI-driven features (Copilot setup, Power Automate, AI Builder workflows).
  • Work with cross-functional teams (Finance, Commerce, Technical) to ensure seamless solution alignment.
  • Support testing cycles - SIT, UAT, data validation, and production readiness.
  • Contribute to creation of reusable assets, accelerators, and knowledge documentation.
  • Mentor consultants and analysts in the project; promote high-quality delivery standards.________________________________________Professional & Technical SkillsMust Have Skills
  • Proficiency in Microsoft Dynamics CRM Technical.
  • Lead the implementation and customization of Microsoft Dynamics 365 CRM modules (Sales, Customer Service, Marketing).
  • Design scalable CRM workflows, dashboards, and integrations with enterprise systems.
  • Ensure high performance, security, and compliance of CRM solutions.
  • Hands-on experience configuring and customizing the CRM application.
  • Develop and deploy Gen AI-powered features such as intelligent chatbots, Copilot extensions, automated content generation, and predictive insights.
  • Integrate Azure OpenAI, Copilot Studio, and other Gen AI services into CRM workflows.
  • Working experience with AI/automation capabilities, such as:Power Automate, AI Builder, Copilot in D365 and Power PlatformGood to Have
  • Exposure to Power Apps, Power BI, or integration touchpoints.
  • Implement CI/CD pipelines for CRM and AI deployments using Azure DevOps.Leadership & Behavioral Skills
  • Fast learner with a strong curiosity for new technologies.
  • Excellent problem-solving and critical-thinking ability.
  • Strong verbal and written communication.
  • Ability to manage time, tasks, and client expectations independently.________________________________________
    Additional Information
  • Client-facing role with frequent stakeholder interactions.
  • This role is part of the elite consulting capability, focused on transformation and innovation not just traditional implementation.
  • Opportunity to upskill toward Solution Architect career path.
  • The candidate should have minimum 8 years of experience in Microsoft Dynamics CRM Technical.Qualification
    15 years full time education

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Engineering - Software & QA
    Role Category: Software Development
    Role: Solution Architect
    Employement Type: Full time

    Contact Details:

    Company: Accenture
    Location(s): Chennai

    + View Contact

    Keyskills:   compliance solution architect customer service ai customer engagement power bi microsoft dynamics enterprise systems sales marketing automation devops business transformation ATCI-5266220-S1931411 dynamics 365 finance architecture azure crm

     Fraud Alert to job seekers!

    ₹ Not Disclosed

    Similar positions

    Principal Architect

    • Cognizant
    • 14 - 16 years
    • Mumbai
    • 23 hours ago
    ₹ Not Disclosed

    GenAI / Agentic Architect / Lead

    • Cognizant
    • 8 - 10 years
    • Hyderabad
    • 2 days ago
    ₹ Not Disclosed

    Technical Architect

    • Jade Global
    • 12 - 20 years
    • Hyderabad
    • 9 hours ago
    ₹ Not Disclosed

    Technical Architect -AI & Digital Engineering

    • Jade Global
    • 11 - 20 years
    • Hyderabad
    • 19 hours ago
    ₹ Not Disclosed

    Accenture

    Join a leading multinational company committed to excellence and innovation. We are looking for dynamic professionals to deliver world-class support. Be part of a diverse, inclusive workplace that values growth. Take your career global—apply now!

    IndigoJobs.in © 2026

    For enquiries: contact(at)indigojobs.in

    We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in