Director, Software Development
- IntouchCX
- 12 - 17 years
- Hyderabad
- 2 days ago
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Job Description
- Conduct Business Analysis & Content Development.
- Manage Client Relationships & Communication.
- Oversee Day-to-Day Activities & Reporting.
- Perform Product Maintenance.
- Define and drive the companys technology roadmap in alignment with business objectives.
- Evaluate emerging technologies and tools to ensure continuous innovation.
- Establish and maintain software engineering best practices, coding standards, and architectural guidelines.
- Develop and deliver status reports and maintain accurate and up-to-date Project Control Workbook data.
- Assist in developing and recommending best practices and tools for project execution and management.
- Identify system deficiencies and implement effective solutions to address them.
- When necessary, develop, create scripts, and tests.
- Work with a team of individuals who provide Production Support and Maintenance, and some small enhancement implementation.
- Maintain and update standard documentation.
- Support users by responding within the designated SLA.
- Limit the number of false positive and false negative results of our automated regression tests
- Oversee end-to-end software development lifecycle (design, development, testing, deployment, maintenance).
- Ensure scalable, secure, and reliable system architecture and software delivery.
- Implement DevOps, CI/CD pipelines, and agile methodologies to improve productivity and quality.
- Partner with Product Management, Business, and Operations to align technical solutions with customer needs.
- Translate business requirements into technical execution strategies.
- Manage vendor relationships and third-party technology partnerships.
- Define technical KPIs and measure engineering effectiveness.
- Ensure compliance with security, regulatory, and data privacy standards.
- Anticipate risks and establish disaster recovery and business continuity plans. Prior leadership in a fast-paced, high-growth environment (startup or transformation projects).
- Scale SaaS or enterprise-grade software products.
- A bachelor's degree in Computer Science, Information Technology, or a closely related field is preferred.
- Minimum 12 years of experience in a Manager, Senior Manager, or Director position.
- At least 10 years of experience leading a development team.
- Prior leadership in a fast-paced, high-growth environment (startup or transformation projects).
- Familiarity with AI/ML, data platforms, and cybersecurity practices.
- Ability to inspire technical teams and influence executive-level decision-making.
- Knowledge in Open Source Technologies (NodeJS, ReactJS, JavaScript, HTML, CSS, TypeScript, Java, .NET etc.,)
- Experience writing relational database queries (MSSQL/MySQL).
- Experience writing NoSQL queries (MongoDB).
- Hands-on experience in the preparation of UML diagrams.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Head - EngineeringEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: css javascript node.js java html continuous integration software development ci/cd business analysis sql server artificial intelligence nosql sql react.js content development open source uml devops .net mysql typescript mongodb ml agile methodology
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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