Collection Associate - Voice @ Sutherland

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Collection Associate - Voice

Sutherland
0 - 4 years
Chennai
2 months ago
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Job Description

Role & responsibilities

1. Review open accounts from the daily Ageing report

2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations

3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements

4. Monitor customer payments activity to ensure receivables are collected in a timely manner

5.Ensure timely escalation in case of non-payment or no response

6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner

7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client

8. Assists with the cleanup of UC's (unapplied credits), short paid invoices

9. Send Dunning letter to customers to make the payment of delinquent accounts

10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis

11.Update Daily/Weekly trackers and perform self-quality check

12.Adherence to Control and Compliance

13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any

14. Follow and update the Standard Operating Procedure (SOP)

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Finance & Accounting
Role Category: Accounting & Taxation
Role: Accounting & Taxation - Other
Employement Type: Full time

Contact Details:

Company: Sutherland
Location(s): Chennai

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Enter Skills (key skills, subjects, technologies & roles to use in search)

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Sutherland

\n\nTech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes.

Collection Associate - Voice @ Sutherland

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