Assistant Manager - Customer Engagement @ Axis Max Life

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Assistant Manager - Customer Engagement

Axis Max Life
2 - 5 years
Coimbatore
2 months ago
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Job Description

Key Responsibilities:

Streamlined Operations processing
Process new business (scanning, qc, Welcome calling etc.)
Support resolution of field actionable:

Discrepancies

Add info

Counter offers

Managing end-to-end WIP
Liaisoning with other support units at Home Office (such as Finance, Administration, NB, Renewals, Claims, IT) to ensure that all operational issues of the Hub are resolved
Ensuring MIS and dashboards are published / shared with the required teams
Follow through on all customer service requests to ensure all requirement as submitted in one go.
Help resolve all customer complaints pertaining to the hub including follow up with the bank and distribution team for the same.
Ensuring 100% compliance in all established processes and procedures
Implement key initiatives and mission levers in the Hub
Quality initiatives and process standardization across Hub

Preferred candidate profile

A Graduate/MBA
Experience in operations or customer services.

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Non Tech Support - Non Voice
Employement Type: Full time

Contact Details:

Company: Axis Max Life
Location(s): Coimbatore

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Axis Max Life

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Assistant Manager - Customer Engagement @ Axis Max Life

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