Lead Associate RTA (WFM) @ IGT Solutions

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Lead Associate RTA (WFM)

IGT Solutions
1 - 4 years
Noida, Gurugram
2 months ago
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Job Description

About IGT Solutions
IGT is a global leader in IT and BPM services for the Travel, Transportation, and Hospitality industries. With 10,000+ experts and 15 global delivery centers, were committed to driving innovation and excellence.
Learn more: www.igtsolutions.com

We're Hiring! Join the Team at IGT Solutions Pvt Ltd
Location: Gurgaon| Shifts: Rotational

Are you passionate about data, reporting, and the travel industry? Were looking for a RTA (Real Time Analyst) to join our growing team!

Key Responsibilities:
Generate and publish Hourly/Daily/Monthly reports
Create custom templates and reports based on process needs
Manage and schedule reports across multiple programs
Collaborate with end-users and clients daily
Design and implement new reporting modules
Ensure SLAs and TATs are met consistently

What Were Looking For:
Strong skills in MS Office & Excel
Experience in Excel automation
Excellent communication both verbal and written
Bonus: Knowledge of MS Access & SQL Server
Open to rotational shifts and weekly offs

Equal Opportunity Employer
Were proud to foster a diverse, inclusive workplacefree from discrimination, intimidation, or bias.

Interested candidate can share their cv at so*********1@ig*********s.com or ping me on 9953150***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time

Contact Details:

Company: IGT Solutions
Location(s): Noida, Gurugram

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Keyskills: BPO Real Time Analysis Forecasting RTA WFM attrition shift adherence Workforce Management adherence login adherence aht

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₹ -4.5 Lacs P.A

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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IGT Solutions

Artech works with over 100 Fortune 500 clients across the USA, Canada, India, the Philippines, and Singapore.\n\nOur Brand Philosophy:\n\nWe believe intelligence is a combination of technology and human ability translated into intelligent solutions. Today, organizations need a workforce that can pro...

Lead Associate RTA (WFM) @ IGT Solutions

Home > Operations