Customer Support Executive - International
- Teleperformance
- 0 - 3 years
- Mohali, Chandigarh
- 12 days ago
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Job Description
We are looking for a highly skilled and customer-focused individual to join our team as a Customer Support Executive in an international setting. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information about products or services.
- Use problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to enhance customer experience.
- Maintain high product knowledge to effectively support customers.
- Consistently meet or exceed performance targets and quality standards.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a dynamic and changing environment.
- Strong problem-solving and analytical skills.
- Proficient in using CRM software and other relevant tools.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- UG education: Any Graduate.
- PG education: Any Postgraduate.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Mohali, Chandigarh+ View Contact
Keyskills: support executive communication and interpersonal skills analytical skills customer support crm customer experience communication skills
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