Trainer II
- Concentrix
- 3 - 6 years
- Bengaluru
- 8 days ago
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Job Description
Designation: Trainer II
ROLE: - Process Trainer
LOCATION: -Bangalore
YEARS OF EXPERIENCE: - 3+ Years
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations.
Role and Key Responsibilities:
- Accountable for achieving individual training performance metrics
- Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards
- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
- Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
- Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.
Key Skills and knowledge:
1 year of training or teaching experience (with proven classroom Management experience) preferred
Strong communication, articulation and interpersonal skills to hold the batch together and drive Client and Concentrix Learning objectives
- Manage retention during training
- Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches as required
- Demonstrate innovation in training by carrying floor requirements into classroom training.
- Maintain Data and MIS as per training BPMS / requirement
- Support intra & inter function collaboration
- Proactively sharing best practices across locations to add value
- Contribute to process improvements and innovation in the training function
- Attend TTT for all client requirements
- Interface with customers as needed
- Conduct Training Need analysis and share feedback with stakeholders
- Meet the monthly Conversion & Effectiveness targets
- Provide Feedback on New Hires on V&A and Soft Skills
- Call monitoring as per requirement
- Must be ready to conduct refresher training, call monitoring, feedback session 85% of the time
- Strong presentation and facilitation skills
- Strong attention to detail
- Time management and organizational skills
- Communication and interpersonal skills; ability to work across departments and levels and drive common goals / objectives
- Incumbent must be from an International Banking background worked for US / UK / EMEA market
- Must have worked in Chat / Voice support (Preferably Chat)
Educational Qualification:
- Graduate / post-graduate
POC - Divya Shetty - 9082132*** (di**********1@co*******x.com)
Preethi Pandey - 9035453*** (pr***********3@co*******x.com)
Disclaimer:
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: ConcentrixLocation(s): Bengaluru
Keyskills: Aml Kyc Call Monitoring Refresher training TTT International Banking Transaction Monitoring Business Process Management Banking Process Process Training Us Banking Fraud Disputes Classroom Training Call Audit Nht Training Delivery UK Process
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Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. Operating in hundreds of locations across the globe, CGI delivers end-to-end services and solutions, including strategic IT and business consulting, systems integration, intellectual property, and manag...
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