Hiring Customer Care Executive For Multiple Process @ Cogent E Services

Home > Customer Success, Service & Operations - Other

Hiring Customer Care Executive For Multiple Process

Cogent E Services
0 - 3 years
Noida, Gurugram
5 hours ago
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Job Description

Interested Candidates call directly to Ms.Afreen-9320613***

We are hiring Customer Support Executives for the Voice Process. The role involves handling inbound customer calls related to healthcare services and providing accurate, empathetic, and timely support.

Key Responsibilities:

Handle inbound customer calls professionally and efficiently.
Assist customers with queries related to Apollo product, and basic support.
Provide accurate information while following service guidelines.
Document customer interactions and resolutions in the system.
Escalate complex issues to the concerned team when required.
Maintain service quality and customer satisfaction standards.

Eligibility Criteria:

0-3 Years of experience in voice customer support required.
Willingness to work in 247 rotational shifts.
Customer-focused attitude with problem-solving skills.

Salary & Benefits:

23,000in-hand
6 days working
Rotational shifts

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Cogent E Services
Location(s): Noida, Gurugram

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Keyskills: Customer Service Customer Support Customer Care Inbound Process Inbound Customer Service Bpo Customer Service Inbound Calls Voice Process Voice Support Inbound Voice Process Domestic Voice Process Bpo Voice Domestic Voice Telecalling Domestic BPO Domestic Process

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₹ 2-3 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Cogent E Services

Cogent E Services Pvt LtdFounded in June 2004, the Cogent family had its humble beginning from a rented space at Ghaziabad. Driven by the vision to be the most trusted and admired outsourced services provider in India, the tradition of continuously striving to think inventively and do original wor...

Hiring Customer Care Executive For Multiple Process @ Cogent E Services

Home > Customer Success, Service & Operations - Other