Product Demo / Client Onboarding / Customer Success Manager
- Near Shore Resources
- 3 - 8 years
- Hyderabad
- 9 days ago
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Job Description
Job Title: Customer Success Manager
Location: Hyderabad, India
Job Type: Full-time
Working Hours: 4:00 PM IST to ~2:00 AM IST.
Job Summary
We are seeking a proactive and customer-focused Customer Success Manager to drive customer onboarding, product adoption, retention, and growth. The candidate will act as the primary point of contact for assigned clients, ensuring they achieve maximum value from our product/services. This is a high-visibility, client-facing role requiring strong relationship management, communication, and problem-solving skills.
Key Responsibilities:
- Own end-to-end customer lifecycle: onboarding, adoption, retention, and renewal.
- Conduct product demos and onboarding sessions for new customers.
- Build and maintain strong, long-term client relationships.
- Monitor customer health metrics and proactively address risks.
- Drive product adoption and ensure customers realize business value.
- Identify upsell and cross-sell opportunities in collaboration with sales teams.
- Act as the voice of the customer internally with product and support teams.
- Handle customer queries, escalations, and ensure timely resolution.
- Track customer engagement and maintain records in CRM tools.
- Work closely with sales, product, and support teams to improve customer experience.
- Mentoring the team.
Required Candidate Profile:
- Proven experience in Customer Success / Account Management / Client Success.
- Strong client relationship and stakeholder management skills.
- Experience conducting product demos and customer onboarding.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Experience with HRMS Tools.
- Ability to manage multiple accounts in a fast-paced environment.
- Customer-first mindset with strong ownership.
Key Requirement: Strong communication skills. Any Degree, Needs to work for night shifts.
How to Apply:
Interested candidates are encouraged to send their updated resume along with a cover letter highlighting their relevant experience to in****s@lu*********c.com. Please mention the "Position Name" in the subject line. Also, mention your current location, current CTC, expected CTC and Notice Period details along with your resume.
Thanks & Regards
HR Department
in****s@lu*********c.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Near Shore ResourcesLocation(s): Hyderabad
Keyskills: client onboarding Customer Support Operations customer relationship management product demos Client Relationship product demonstration Inside Sales Client Engagement Client Account Management customer account management Product Service product promotion
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Near Shore Resources
Lucid Tech IncNear Shore Resources Pvt Ltd is a 100% subsidiary of Lucid Tech Inc, USA was incorporated on April 16th, 2018, at Pragathi Plaza, Plot No: 79, 2nd Floor, Ayyappa Society, Madhapur, Hyderabad, Telangana, India. It is a 100% subsidiary of Lucid Technologies, ...
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