SPE-CX-Multi Channel Helpdesk
- Cognizant
- 1 - 2 years
- Noida, Gurugram
- 10 hours ago
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Job Description
Educational Qualification:
Should have done Graduation from any stream
Qualification/Experience:
1+ years of experience in customer support with a strong focus on Google Ads.
Experience in customer facing support roles in Phone, Chat and Email channel.
A passion for staying up to date on the latest Google Ads developments and industry trends.
Responsibilities:
Support Real Time internal teams, handle escalated cost issues and close with the clients, 24/7 support to the agents to enable them to provide timely and accurate resolution.
Deep dive into client campaign data to identify performance opportunities and areas for improvement.
Stay up to date on the latest Google Ads features and product updates, translating them into actionable strategies for clients.
Identify and document best practices from consults data specifically relevant to the Platinum client
Skills
Strong communication skills, with the ability to explain technical concepts in a clear and concise manner.
Experience collaborating with clients at a strategic level and building strong relationships.
Understanding of advertiser's needs and behaviour.
Ability to identify and prioritize process improvement opportunities.
Active listening and understanding customer needs
Requirement:
Should be ok to work in rotational/night shifts
Should be ok to work from office
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Noida, Gurugram
Keyskills: digital marketing mainframes identify channel process improvement dbms resolution google ads helpdesk customer support features platinum jcl spufi concepts cobol endevor strong communication skills cics social media marketing google analytics seo vsam communication skills
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