Genpact hiring For medical device role- Freshers
- Genpact
- 0 - 1 years
- Noida, Gurugram
- 7 days ago
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Job Description
Ready to build the future with AI?
At Genpact, we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of [Process Associate], [Critical thinking / decision making, Communications - investigative affinity, Quality assurance background/medical device background advantageous, Strong knowledge of Medical Device Quality Systems regulations is desirable (e.g. ISO 13485, EU-MDR 2017/745, 21CFR820)]!
In this role, will evaluate the inquiry for all medical devices distributed by our client and determine if it is a complaint or not based on the definition established. This role involves reviewing, analysing, and priori zing inquiries to ensure compliance with regulatory requirements and company policies. The evaluator will collaborate with cross-functional teams to investigate complaints, ensure timely resolution, and enhance product quality and safety
Responsibilities
- Creating inquiries in tool promptly and maintaining accurate entry of complaints in the database
- Evaluating inquiries in tool, independently assessing complaints to determine next steps, and following QMS processes as agreed with the client
- Ensuring completeness of records due to wrong/missing information due diligence tasks
- Assisting Global Complaints Handling Management in the successful identification and resolution of quality issues associated with complaints
- Serve as a backup for the Triage Complaint Initiator/Evaluator to maintain staffing levels
- Communicates verbally and in writing both internally and externally with client regarding information needed specific to new product complaints, inquiries and manages the complaint file.
- Collaborating with local Complaint intake teams to verify or request additional information to help evaluate complaint.
- Collaboration within the team, peers, and managers to provide update and share information.
- Participate and lead activities assigned by Manager and update internal and external stakeholders.
- Participate in client and team internal meeting / Conference calls as needed.
- Initiating continuous improvement activities
- Monitoring source (data entry) system updates
- Assisting Global Complaints Handling Management in the successful identification and resolution of quality issues associated with complaints.
- Maintaining quality records to ensure compliance with global clients requirements.
- Explain complaint files during audit situations.
- Reviews files for closure and completeness.
- Support in reporting/ dashboard as per Internal or Customer requirements.
- Work on CAPA Project/ ad-hoc task as per staffing requirements.
Qualifications we seek in you!
Minimum Qualifications
- Bachelor's Degree (Biomedical/Biotech engineering, B-Pharma or similar is preferable)
- Critical thinking / decision making
- Administrative duties - precision, data accuracy
- Communications - investigative affinity
- Quality assurance background/medical device background advantageous
- Potentially candidates with previous SQE or Technical support experience
- Asking the right questions
Why join Genpact?
- Lead AI-first transformation Build and scale AI solutions that redefine industries
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your careerGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
- Grow with the best Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
- Committed to ethical AI Work in an environment where governance, transparency, and security are at the core of everything we build
- Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Healthcare & Life SciencesRole Category: Healthcare & Life Sciences - OtherRole: Healthcare & Life Sciences - OtherEmployement Type: FreshersContact Details:
Company: GenpactLocation(s): Noida, Gurugram
Keyskills: Regulatory Affairs Medical Medical Devices
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