International chat Process-Customer Support (Only experienced)
- IntouchCX
- 1 - 5 years
- Hyderabad
- 6 hours ago
- Email to a friend
- Report this job
Job Description
Job Role- International chat Support
IntouchCX, formerly known as 24-7 Intouch, is a global customer care and technology company with over 25 years of experience. We specialize in providing innovative, value-driven customer service solutions across various industries, including retail, healthcare, technology, and e-commerce. Our services include omnichannel customer care, AI services, trust and safety solutions, and more. With a strong focus on innovation and disruption, we aim to enhance customer experience and support business growth.Job Overview. We are looking for enthusiastic and customer-focused individuals to join our international customer support team. As a Customer Service Associate (CSA), you will engage with customers from global markets (primarily the US) via Chat. Your role will focus on addressing inquiries, resolving issues, and proactively encouraging customer retention through tailored solutions.
Key Responsibilities
Handle inbound customer calls, with an emphasis on account cancellations, billing issues, and technical troubleshooting.
Re-engage users through persuasive communication and personalized retention offers.
Demonstrate deep understanding of products/services to support and educate customers.
Apply structured communication frameworks to provide efficient and empathetic resolutions.
Use cloud-based systems to manage customer interactions and document case details accurately.
Meet defined performance KPIs including:
Handle Time
Quality
Customer Satisfaction (CSAT)
Save Rate
Retention Metrics
Excellent verbal and written communication skills in English.
Strong interpersonal and rapport-building abilities.
Confident and persuasive communication style with a customer-first mindset.
Ability to remain calm and solution-oriented in high-pressure situations.
Comfortable using mobile platforms and troubleshooting across Android and iOS devices.
Aptitude for multitasking and prioritizing tasks in a fast-paced environment.
Attention to detail and accuracy in all aspects of work.
Openness to feedback and willingness to learn and adapt quickly.
Educational Qualifications & Experience-
Minimum: High school diploma or equivalent.
Fresher with excellent communication skills .
At least 0 to 6 months of experience in customer service (International Chat process preferred).
Prior experience in International Chat support is a strong advantage.
Why to join Intouchcx?
Be part of a global brand that values storytelling, creativity, and innovation.
Grow your career in a supportive, collaborative environment.
Work with diverse, driven teams that make an impact every day.
Perks and benefits:-
Performance based incentives
Outstanding rewards and recognition program
PF and ESI
5 days working 2 days rotational week offs
Note: 100% Work from Office
Interested Candidates please Reach out below mentioned Recruiter/Walk in to below mention location and mention top of resume Recruiter name and Carry Aadhar Card along with the resume.
For Reference please mention.
HR Simu.
Drop the Resume to the below contact .
8617739***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: FreshersContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International Chat Process Blended Process US Process Communication Skills Typing Speed Non Voice Process International Non Voice Chat Support International Process Chat Process International BPO UK Process
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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