International chat Process Executive
- IntouchCX
- 1 - 4 years
- Hyderabad
- 7 hours ago
- Email to a friend
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Job Description
We are looking for enthusiastic and customer-focused professionals for an International Chat Process role. The candidate will be responsible for providing prompt and accurate support to international customers through chat platforms.
Key Responsibilities
- Handle customer queries and concerns via live chat support.
- Provide accurate information about products, services, or processes.
- Resolve customer issues efficiently while maintaining high customer satisfaction.
- Follow company guidelines and standard operating procedures while interacting with customers.
- Maintain proper documentation of customer interactions in the system.
- Meet quality, productivity, and response time targets set by the process.
- Escalate complex issues to the appropriate teams when required.
Eligibility Criteria
- Experience: 6 months to 4 years in International Chat/International BPO process.
- Only international process experience will be considered.
- Excellent written English communication skills.
- Strong typing and multitasking abilities.
- Basic computer knowledge and familiarity with chat tools or CRM systems.
- Willingness to work in night shifts and graveyard shifts.
Preferred Skills
- Good problem-solving and analytical skills.
- Ability to handle multiple chats simultaneously.
- Customer-oriented mindset with strong interpersonal skills.
- Ability to work in a fast-paced environment.
- Apply now by sharing your resume to ya**********r@in******x.com (OR) (+91) 7386528***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International Chat Process Typing Speed Live Chat International Non Voice Semi Voice Chat Support Web Chat Dual Chat Chat Process
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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