Quality Auditor @ Cognizant

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Quality Auditor

Cognizant
3 - 6 years
Noida, Gurugram
12 days ago
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Job Description

Key Responsibilities

Conduct quality audits of insurance back-office processes such as policy issuance, endorsements, renewals, claims processing, and underwriting support.
Evaluate transactions against SOPs, SLAs, and client-specific quality guidelines.
Document audit findings accurately and highlight errors, trends, and risks.
Perform root-cause analysis and share actionable feedback with operations teams.
Participate in calibration sessions to maintain scoring alignment.
Track quality metrics, defect leakage, and rework trends.
Support internal audits, client audits, and compliance reviews.
Ensure data security, confidentiality, and regulatory compliance.

Required Skills & Competencies

Strong knowledge of insurance back-office processes
High attention to detail and analytical skills
Good understanding of quality frameworks and audit methodology
Effective written and verbal communication

Proficiency in MS Excel and QA tools Role & responsibilities

Preferred candidate profile

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Back Office
Role: Back Office - Other
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Noida, Gurugram

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Keyskills: Back-Office Operations Insurance BPO Quality Auditor

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Cognizant

Morningstar, Inc. is a leading provider of independent investment insights in North America, Europe, Australia, and Asia. The Company offers an extensive line of products and solutions that serve a wide range of market participants, including individual and institutional investors in public and priv...

Quality Auditor @ Cognizant

Home > Back Office

Quality Auditor

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