Customer Support - Content Reviewer
- Tech Mahindra
- 0 - 2 years
- Noida, Gurugram
- 4 days ago
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Job Description
Requi
Job title / Designation: Content Reviewer
Employment type: Contractual - 3 months
Key skills: Content Reviewer or Fresher
Company industry: BPS
Department & Role category: Quality Analysis
Work mode: Work from Home
Job location: Noida
Work experience (years):Freshers or experienced
Educational qualification: Any Graduate or Undergraduate
Please note: you will get Assessment link over your mail once you apply for this job.
Key Responsibilities
- Evaluate and tag video, audio, and image content according to client guidelines.
- Review diverse content (audio, video, text, photos) and make judgments within specified options.
- Participate in calibration sessions with team members, other locations, or clients as instructed by the Command Center or superiors.
- Collaborate with team members to share best practices.
- Work effectively both independently and as part of a team.
- Communicate clearly with internal and external contacts as required.
- Manage multiple assignments concurrently.
- Adhere to Tech Mahindra and client procedures, policies, and guidelines.
- Follow and adhere to all KPI-related tasks to prevent business impact.
- Ensure breaks are pre-approved by the SME, Team Leader, or Managers.
- Comply with all instructions from the Team Leader, Command Centre, or superiors.
- Adhere to all process-specific policies.
- Maintain confidentiality for all process-related work and critical details.
- Undertake any additional ad hoc tasks that contribute to improved client service or KPI enhancement.
- Identify opportunities that would help enhance the existing workflow
3. Skills / Qualifications Required
- Language Proficiency: Expert written and verbal skills in the designated language, including fluency in both writing and speaking.
- Cultural Affinity: Must be a native of the country where the selected language originated.
- Computer Skills: Basic computer proficiency with a typing speed of 25-30 Words per minute.
- Excellent verbal and written communication abilities.
- Strong logical reasoning and decision-making skills.
- Ability to multitask and adapt to rotational shifts.
- Under-graduate or Graduate in any stream
Please Note:
Required Laptop Configuration- Windows 10 & above with minimum 8 GB RAM
Connectivity- 10 MBPS minimum only Broadband. No mobile hotspots
Work Timings - 9AM - 6.30 PM (Should be open to do 24*7)
Employment category - Fixed term for 3 Months
Kindly share you resume on gb*******2@te*********a.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: ContractContact Details:
Company: Tech MahindraLocation(s): Noida, Gurugram
Keyskills: Chat Process
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