Hiring For International Voice Process
- IntouchCX
- 1 - 3 years
- Hyderabad
- 19 hours ago
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Job Description
Role & responsibilities :
We are seeking enthusiastic and customer-oriented professionals to join our International Voice Support Team. The ideal candidate will possess excellent communication skills (C1 level or equivalent), be comfortable working in night shifts, and demonstrate a passion for delivering outstanding customer service to clients across global markets.
Key Responsibilities:
- Handle inbound and outbound customer calls from international clients.
- Provide prompt and accurate responses to customer queries and concerns.
- Troubleshoot issues related to products, services, or orders.
- Maintain a high level of professionalism, empathy, and customer satisfaction.
- Accurately document customer interactions and feedback in the CRM system.
- Collaborate with internal teams to resolve complex customer cases.
- Meet or exceed defined performance metrics such as response time, quality, and customer satisfaction.
Required Skills & Qualifications:
- Excellent English communication skills minimum C1 proficiency (both verbal and written), minimum 6 months of experience into international voice process , Freshers are not eligible
- Ability to work night shifts.
- Looking for Immediate joiners.
- Strong problem-solving skills and customer-centric mindset.
- Ability to work in a fast-paced, target-driven environment.
Benefits:
- Attractive salary package with performance-based incentives.
- Opportunity to work with global clients and enhance international exposure.
- Continuous training and career growth opportunities.
Contact : HR Chohana Charitha
Interested people drop your Resume to 8639982***
DISCLAIMER:*Intouch doesn't promise a Job (or) an Interview in exchange of money. Fraudster's may ask you to pay in the pretext of Registration fee, Refundable fee etc.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International Voice Process Customer Support Customer Service International Call Center Bpo Voice C1 Certified Voice Process International Voice Us Voice Process Voice Support International BPO International Calling
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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