International Voice process-Customer Service @ IntouchCX

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International Voice process-Customer Service

IntouchCX
1 - 6 years
Hyderabad
3 days ago
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Job Description

Job Summary:

We are hiring International Voice Process professionals to handle inbound/outbound phone calls from international customers and deliver excellent customer service. You will be responsible for understanding customer queries, resolving issues, and ensuring high customer satisfaction.

Key Responsibilities:

Handle international inbound & outbound calls professionally.
Assist customers with queries, complaints and product/service information.
Maintain call logs and update CRM systems accurately.
Achieve quality & performance targets (AHT, CSAT).
Maintain customer satisfaction goals and follow process guidelines.

Qualifications & Skills:

Any Graduate / 12th Pass (as required).
Excellent English communication skills (verbal & written).
Basic computer and typing skills.
Willingness to work night shifts / rotational shifts.
Good listening, problem-solving & customer handling skills.

What We Offer:

Competitive salary
2 way Cab facility
On-the-job training & career growth opportunities.
5-day work week with rotational offs.

How to Apply:

Interested candidates can share the resume on

8660530***
di************r@in******x.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: IntouchCX
Location(s): Hyderabad

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Keyskills: Customer Support International Voice Process US Process Communication Skills Customer Service International Call Center Bpo Voice Voice Process International BPO UK Process

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₹ 2.5-5 Lacs P.A

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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IntouchCX

IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.

International Voice process-Customer Service @ IntouchCX

Home > Customer Success, Service & Operations - Other