Executive - Cash Application @ Teleperformance (TP)

Home > Customer Success, Service & Operations - Other

Executive - Cash Application

Teleperformance (TP)
0 - 4 years
Chennai
6 days ago
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Job Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
Call center-based customer support in response to a high volume of low complexity inquiries
Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
Acting as liaison between customers, production and distribution departments related to specific customer orders
Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Walk-ins

Contact Details:

Company: Teleperformance (TP)
Location(s): Chennai

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Keyskills: call center customer service sales targets sales customer support

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Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Teleperformance (TP)

Teleperformance SE is a French multinational business process outsourcing company founded in 1978 with headquarters in France. It provides services for debt collection, telemarketing, customer relationship management, content moderation, and communication.

Executive - Cash Application @ Teleperformance (TP)

Home > Customer Success, Service & Operations - Other