Process Associate
- Hucon Solutions India
- 30 Positions
- Hyderabad
- 9 hours ago
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Job Description
We are seeking a Freshers to join our team in our Company. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and their issues are resolved promptly.
Role-customer support associate-voice
Qualfication-Any UG,Graduates,Post graduates
Eligibility- Freshers to experinece
International voice process experince
CTC offered- 3.6lpa to 6lpa
Excellant communication skills.
Immediate joiner-10days of notice period
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues and complaints effectively and efficiently.
Document customer interactions and maintain accurate records in the CRM system.
Provide product and service information to customers and assist them in making informed decisions.
Collaborate with team members to improve customer service processes and enhance customer satisfaction.
Identify trends in customer issues and provide feedback to management for continuous improvement.
Skills and Qualifications
Excellent verbal and written communication skills in English.
Strong problem-solving abilities and a customer-centric approach.
Proficiency in using CRM software and Microsoft Office Suite.
Ability to handle difficult situations and provide effective solutions.
Basic understanding of customer service principles and practices.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Shortlisted candidates need to walkin for further rounds.
Intrested candidates can share their updated resume to this number- hidden_mobile [HR .Shirisha ]
Email ID- hidden_email
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Process AssociateContact Details:
Company: Hucon Solutions IndiaLocation(s): Hyderabad
Keyskills: active learning computer operating customer handling time management convincing power critical thinking
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Hucon Solutions India
Hucon Solutions India Pvt.Ltd.Hucon Solutions is an Integrated HR Service Provider for all Corporates all over India. We are backed by a good ERP and enough experience in HR and related activities. It has helped generate career opportunities for more than a million individuals in India. Hucon Solu...
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