Senior Customer Support Executive
- Hucon Solutions India
- 50 Positions
- Hyderabad
- 14 hours ago
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Job Description
We are seeking a motivated Customer Support Associate to join our team in India. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and their issues are resolved promptly.
Role-customer support associate-voice
Qualfication-Any UG,Graduates,Post graduates
Eligibility-Min 1 yr-5 yrs
International voice process experince
CTC offered-5lpa-6lpa
Excellant communication skills.
Immediate joiner-10days of notice period
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues and complaints effectively and efficiently.
Document customer interactions and maintain accurate records in the CRM system.
Provide product and service information to customers and assist them in making informed decisions.
Collaborate with team members to improve customer service processes and enhance customer satisfaction.
Identify trends in customer issues and provide feedback to management for continuous improvement.
Skills and Qualifications:
Excellent verbal and written communication skills in English.
Strong problem-solving abilities and a customer-centric approach.
Proficiency in using CRM software and Microsoft Office Suite.
Ability to handle difficult situations and provide effective solutions.
Basic understanding of customer service principles and practices.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Shortlisted candidates need to walkin for further rounds.
Intrested candidates can share their updated resume to this number-hidden_mobile
Email ID- hidden_email
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Senior Customer Support ExecutiveContact Details:
Company: Hucon Solutions IndiaLocation(s): Hyderabad
Keyskills: voice process sympathy cold calling
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Hucon Solutions India Pvt.Ltd.Hucon Solutions is an Integrated HR Service Provider for all Corporates all over India. We are backed by a good ERP and enough experience in HR and related activities. It has helped generate career opportunities for more than a million individuals in India. Hucon Solu...
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