Lead - L2 Support(Product based company) @ Pelatro

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Lead - L2 Support(Product based company)

Pelatro
6 - 9 years
Bengaluru
3 days ago
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Job Description

Job Description:

Responsible for deploying and supporting the product/CRs at customer environment.

Managing the tickets from customer adhering to SLA

Installation of product/solution and its dependencies on servers

Following up with customer points of contact for various aspects.

Integration of product with various external entities and readiness of the solution.

End to end system testing before handing over system to customer for user acceptance testing.

Driving the UAT with end customer(s) from support perspective

Launch and post-go live management of the product, including Monitoring and automation of various jobs

Very good knowledge on Unix and Shell scripting

6 years+ of experience with Telecom BSS/OSS solution in prior with at least two customers with/without onsite presence.

Good knowledge on RDBMS concepts and Oracle Queries

Preferred knowledge on Hadoop/HBase/PostGreSQL

Extensive experience of systems development including involvement in all major stages of software development projects.

Good Knowledge and appreciation of systems development lifecycles and methodologies.

Well established communication, presentation, motivational and inter-personal skills associated with person-management abilities.

Thorough understanding, appreciation and analysis of the issues underlying systems development.

Experience of the technical aspects of the relevant technologies, software and hardware, to be employed.

Prior experience in Telecom sources ETL tool experience is preferred.

Job Classification

Industry: Telecom / ISP
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Telecom
Role: Telecom - Other
Employement Type: Full time

Contact Details:

Company: Pelatro
Location(s): Bengaluru

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Keyskills: Shell Scripting L2 Unix Linux Postgresql MongoDB

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Pelatro

**About Pelatro:** Pelatro Plc is headquartered in London, UK and listed in LSE, with offices in the US, Brazil, Singapore and Malaysia and Global Development Centres in India, Russia and the Philippines. Pelatro was founded with a vision to create world-leading software solutions for Te...

Lead - L2 Support(Product based company) @ Pelatro

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