Customer Care Manager
- Rhea Healthcare
- 0 - 1 years
- Bengaluru
- 9 days ago
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Job Description
We are looking for a dynamic Manager - Front Office & Billing to lead our patient administration team. You will be the "bridge" between our clinical excellence and operational efficiency, ensuring that every patients journey from admission to discharge is seamless, transparent, and hassle-free.
Key Responsibilities:
- Billing Excellence: Oversee front-office executives to ensure 100% accuracy in patient billing, preventing any delays in the discharge process.
- Revenue Cycle Management: Manage insurance liaisoning for timely approvals and coordinate with consultants (surgeons, anesthetists) for accurate payout processing.
- Patient Experience: Act as the primary point of contact for billing queries and grievances, ensuring all documents (discharge summaries, reports) are handed over promptly.
- Operational Leadership: Manage 24/7 staffing rosters and optimize the use of hospital infrastructure to ensure smooth patient transfers and admissions.
- Financial Tracking: Conduct periodic updates of bill amounts for in-patients to ensure transparency and timely collection of receivables.
Required Skills (Keywords for Search):
- Must-Have: Hospital Billing, Front Office Management, Revenue Cycle Management (RCM), Insurance Coordination, TPA Liaisoning.
- Soft Skills: Conflict Resolution, Team Leadership, Patient Relationship Management, Multi-tasking.
Preferred candidate profile
Mandatory:
Hospital Experience
Minimum Salary:300000 to 400000
Benefits:
1. Performance Linked Variable Bonus
2.CTC is given according to Performance
3.Provident fund
4. Insurance
5. Monthly Incentives are given if targets are reached.
Interview Location: Koramangala(Bangalore)
Job Classification
Industry: Medical Services / Hospital (Diagnostics)Functional Area / Department: Healthcare & Life SciencesRole Category: Other Hospital StaffRole: Other Hospital Staff - OtherEmployement Type: Full timeContact Details:
Company: Rhea HealthcareLocation(s): Bengaluru
Keyskills: Presentation Skills Verbal Communication Strong Communication Skills Communication Skills Written Communication Patient Relationship Management Multi-tasking. Public Speaking
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