Senior Manager, AI Solution Support Lead
- Pfizer
- 2 - 7 years
- Chennai
- 4 days ago
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Job Description
Use Your Power for Purpose
The AI Solution Support Lead will oversee the support and operations of AI-driven applications. This position requires proficiency in AI technologies, such as solutions using Generative AI, Large Language Models, and AI agents. The ideal candidate will have extensive experience in managing a support and operations service that is dependable, efficient, and meets both user requirements and business objectives.
What You Will Achieve
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Manage the day-to-day operations and support for AI applications.
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Collaborate with application development and platform teams to ensure the smooth deployment and maintenance of AI solutions.
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Provide assistance to end-users and work to enhance customer satisfaction.
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Monitor AI applications to ensure they perform optimally, are reliable, and cost-effective.
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Manage stakeholders to ensure AI applications meet business, compliance and IT requirements.
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Lead efforts in incident response and troubleshooting for any application issue.
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Develop and implement best practices for supporting AI applications.
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Oversee software and service vendors and maintain strong vendor relationships.
Minimum Requirements:
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BA/BS or MBA/MS degree with 9+ years of relevant experience in an Application Support and Operations Management.
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Experience in managing support and operations for applications that utilize Generative AI, Large Language Models, and AI agents.
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Proficiency in IT lifecycle management and experience working within a Regulatory environment.
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Ability to effectively navigate and accomplish tasks through both formal channels and informal networks within a large corporation.
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Strong skills in building effective teams, setting clear priorities, and organizing work in a structured and efficient manner.
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Capable of making decisions in situations of uncertainty and taking decisive actions.
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A mindset focused on continuous innovation and improvement.
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Proficient in implementing processes, using both people and technology, to achieve consistent and reliable outcomes.
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Strong focus on customer satisfaction and effective stakeholder management.
Preferred Requirements:
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At least 2 years of experience developing AI-enabled applications.
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Experience working in a pharmaceutical organization.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business TechJob Classification
Industry: Pharmaceutical & Life SciencesFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery - OtherEmployement Type: Full timeContact Details:
Company: PfizerLocation(s): Chennai
Keyskills: Operations management Application support Customer satisfaction Pharma Focus Application development Management Troubleshooting Stakeholder management Support Lead
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