Branch Service Operations Manager
- Idfc First Bank
- 5 - 10 years
- Ajmer
- 5 days ago
- Email to a friend
- Report this job
Job Description
Role/Job Title: Branch Operations and Service Manager
Function/Department: Rural Banking
Role & responsibilities
- Manage a team of customer service managers in charge of the inbound channel and correspondence branches.
- Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth.
- Ownership of customers issues and ensure proactive resolutions of the same.
- Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industrys developments and apply best practices to areas of improvement.
- Develop service procedures, policies and standards.
- Analysing MIS, enhance productivity and maintaining accurate records and document customer service actions and discussions.
- Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
- Adherence to and manage the approved budget.
- Maintaining an orderly workflow according to priorities.
- Regulate resources and utilize assets to achieve qualitative and quantitative targets.
- Enhancing service quality and the level of customer focus in the organization.
- Leverage in-house synergies through collaboration with internal stakeholders.
Preferred candidate profile
Female candidates only
Interview details :
Date - 20th Feb. 2026
Time - 10AM-4PM
Address -
IDFC First Bank, Dwarkadhish Branch-Ajmer
Job Classification
Industry: BankingFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Branch Operations ManagerEmployement Type: Full timeContact Details:
Company: Idfc First BankLocation(s): Ajmer
Keyskills: Branch Operations Branch Banking Operations Customer Engagement
Similar positions
Idfc First Bank
About Capital First Limited: CFL is listed on BSE and NSE (Stock Code: CFL). The company provides Mortgage loans to SMEs against pledge of property, Gold Loans to retail customers, Consumer Durable Loans, Two wheeler loans, and senior secured Wholesale loans. During the last year the company expande...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in