Teleperformance || Customer Support Executive || Non-Voice Process @ Teleperformance (TP)

Job Description

Job Title: Customer Support Executive Non-Voice Process

Location: Malad West, Mumbai

Shift Timing: 9-hour rotational shift between 7am to 11pm

Working Days: 5 days a week

Week Offs: 2 rotational off

Job Overview

We are hiring enthusiastic and customer-focused individuals to join our Non- Voice Support team. This role involves handling customer queries from global clients via email /chat, ensuring high-quality service and satisfaction.

Key Responsibilities

• Resolve customer queries efficiently and professionally through Email/Chat
• Provide accurate information and troubleshoot issues
• Meet performance targets including call quality, resolution time, and customer satisfaction

Eligibility Criteria

• Education:
• Graduate Freshers with excellent communication skills are welcome
• HSC (12th pass) candidates must have minimum 6 months of experience in a voice process
• Skills:
• Good-Excellent verbal communication in English
• Strong interpersonal and problem-solving abilities
• Basic computer proficiency
• Willingness to work in rotational shifts

Perks & Benefits

• Competitive salary and performance incentives
• Paid training and skill development programs
• Growth opportunities within the organization
• Supportive and inclusive work environment

Salary: INR 298005 LPA

Interested candidates can share resume at :

Pe**********h@te************e.com

8968077***

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Keyskills:   Banking Process Backend Operations Document Verification Document Checking UK Process Customer Service Banking Operations Non Voice Process Bpo Non Voice Document Review Kyc Verification Backend Process Documents Scanning Back Office Back Office Operations