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Hiring For Spanish Language @ NTT DATA

Home > Customer Success

 Hiring For Spanish Language

Job Description


Dear candidate,

  • Must be fluent in Spanish, including reading and talking.
  • Should have strong communication skills in English, as the resource may also be aligned to English support.
  • Technical proficiency should be at least 7/10; however, the candidate must be open and trainable.
  • Must be willing to provide 24/7 support, including weekends and rotational shifts.
  • Role requires work from office only at the Bangalore location (no WFH).
  • Candidates from G4, G5, and G6 grades are eligible. If above depends on the hirings. But share as much as possible.
    • Provides first-level support in English and Spanish languages
    • To be able to work in a 24/7 work schedule
    • Uses troubleshooting techniques and tools to identify technical defects/issues
    • Assign incidents in line with documented guidelines and procedures
    • Actively supports the customer in all aspects through problem resolution, keeping the customer informed and updated throughout life of incident
    • Clearly and concisely logs and tracks details of solutions provided to resolve customer issues (logs all ACD calls, emails and call-backs) maintaining and updating customer database
    • Consistently performs to set targets
    • Escalates problems in line with documented procedures, as appropriate
    • Maintains comprehensive knowledge of service offerings along with future industry products and technologies
    • Attends required technical training sessions and makes effective use of assigned lab time
    • Complies with schedule adherence to ensure overall service level targets are achieved
    • Identifies and provides input on unique or recurring customer problems

Work From Office24*7 ShiftsSat Sunday Fixed OFF
--

Regards;

Milki Bisht

Senior HR Recruiter

NLB Services Pvt. Ltd.

Talent Solutions| Digital Transformation| Data Analytics

Cell: +91 9151206***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: NTT DATA
Location(s): Bengaluru

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Keyskills:   Spanish Voice Spanish CCE IT Spanish Voice Process Spanish langugage Spanish Helpdesk Voice Support C1 B1 B2 Customer Support Helpdesk Spanish Translation Spanish Language expert

 Fraud Alert to job seekers!

₹ 2.25-6.5 Lacs P.A

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