Hiring For Spanish Language
- NTT DATA
- 1 - 4 years
- Bengaluru
- 7 days ago
- Email to a friend
- Report this job
Job Description
Dear candidate,
- Must be fluent in Spanish, including reading and talking.
- Should have strong communication skills in English, as the resource may also be aligned to English support.
- Technical proficiency should be at least 7/10; however, the candidate must be open and trainable.
- Must be willing to provide 24/7 support, including weekends and rotational shifts.
- Role requires work from office only at the Bangalore location (no WFH).
- Candidates from G4, G5, and G6 grades are eligible. If above depends on the hirings. But share as much as possible.
- Provides first-level support in English and Spanish languages
- To be able to work in a 24/7 work schedule
- Uses troubleshooting techniques and tools to identify technical defects/issues
- Assign incidents in line with documented guidelines and procedures
- Actively supports the customer in all aspects through problem resolution, keeping the customer informed and updated throughout life of incident
- Clearly and concisely logs and tracks details of solutions provided to resolve customer issues (logs all ACD calls, emails and call-backs) maintaining and updating customer database
- Consistently performs to set targets
- Escalates problems in line with documented procedures, as appropriate
- Maintains comprehensive knowledge of service offerings along with future industry products and technologies
- Attends required technical training sessions and makes effective use of assigned lab time
- Complies with schedule adherence to ensure overall service level targets are achieved
- Identifies and provides input on unique or recurring customer problems
Work From Office24*7 ShiftsSat Sunday Fixed OFF
--
Regards;
Milki Bisht
Senior HR Recruiter
NLB Services Pvt. Ltd.
Talent Solutions| Digital Transformation| Data Analytics
Cell: +91 9151206***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: NTT DATALocation(s): Bengaluru
Keyskills: Spanish Voice Spanish CCE IT Spanish Voice Process Spanish langugage Spanish Helpdesk Voice Support C1 B1 B2 Customer Support Helpdesk Spanish Translation Spanish Language expert
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in