Assistant Operations Manager
- Startek
- 2 - 7 years
- Bengaluru
- 2 months ago
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Job Description
STARTEK welcomes experienced professionals for the role of Assistant Manager
Lead Operations. Drive Performance. Deliver Excellence.!!
HR Name - Alisha A.
HR Contact - 8826179***
Date of Interview - 18th Feb 2026 - 28th Feb 2026
Interview Location -
ITPL Tech Park, Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066.
Interview Time - 12:30 PM -- 05:30 PM
5 days working Rotational Shifts and Rotational Weekoffs
Location - Bengaluru, ITPL
About US -
Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviors that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients, and our shareholders.
Job Description -
- Manage end-to-end operations for international voice/non-voice/blended processes
- Lead Team Leaders and front-line teams to achieve KPIs (AHT, CSAT, FCR, Productivity, Quality, TAT)
- Ensure SLA and client performance metrics are consistently met
- Drive daily performance reviews and action plans
- Conduct team huddles, coaching sessions, and performance feedback
- Handle client governance calls and stakeholder communication
- Monitor attendance, shrinkage, and workforce utilization
- Identify process gaps and implement improvement initiatives
- Ensure compliance with company policies and client guidelines
- Drive employee engagement and retention initiatives
Eligibility Criteria -
- Minimum Educational Qualification 12th Std.(No Backlogs),Graduation will be preferred.
- Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
- 5-8 years of experience in BPO Operations (International Process mandatory)
- Minimum 2-3 years of team handling experience (TLs/Team size management)
- Strong knowledge of operational metrics and workforce management
- Experience in US/UK/Australian clients
- Exposure to client-facing governance calls
- Six Sigma/Lean certification (added advantage)
- Ability to work under pressure and manage multiple tasks simultaneously.
- Knowledge of the industrys best practices and trends for team management.
- Excellent communication, interpersonal and problem-solving skills.
- Strong leadership and organizational skills.
- Excellent analytical and decision-making acumen.
Interview Process
- HR Screening
- Operations Round
- Salary discussion
Benefits
- Free Transportation (2-way cab provided round the clock)
Your Resume Is Your Gateway to Success. Send It Today
WhatsApp 91+ 8826179***
Email al*************r@st****k.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Startek Aegis CustomerLocation(s): Bengaluru
Keyskills: Workflow Management Bpo Operations Process Management Attrition Management SLA Management Coaching Global Client Management Shrinkage Control Productivity Management Utility Management Service Delivery Mentoring Operations Management Floor Management
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Startek is a global provider of customer experience management and business process outsourcing solutions, serving industries such as telecom, healthcare, banking, and retail. The company offers services including customer care, technical support, collections, and back-office operations, leveraging ...
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