Branch Relationship Manager
- Axis Max Life
- 5 - 10 years
- Delhi, NCR
- 2 days ago
- Email to a friend
- Report this job
Job Description
Career Opportunities
Position
Branch Relationship Manager
Location
Function
Delhi (Motinagar)
Loyalty - Sales
Department
Reporting to
Customer Advisory Team
Territory Manager
( Customer Advisory Team)
About Max Life Insurance:
''Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial
Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a
leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of the MS&AD Insurance Group,
which is amongst the leading insurers in the world. Max Life Insurance offers comprehensive long term savings, protection
and retirement solutions through its high quality agency distribution and multi-channel distribution partners. A financially
stable company with a strong track record over the last 15 years, Max Life Insurance offers superior investment expertise.
Max Life Insurance has the vision 'To be the most admired life insurance company by securing the financial future of our
customers'. The company has a strong customer-centric approach focused on advice-based sales and quality service
delivered through its superior human capital. Max Life sum assured of Rs. 7,03,972 crore and Asset Under Management of
Rs. 62,798 crore for FY18-19. "
An imperative value that emphasises on individuals who are extremely compassionate and
demonstrate respect for people. It is about being proactive to offer guidance and help to
fellow colleagues. Being open to new ideas and going an extra mile to implement them.
A value which is all about being boundary-less in approach by going beyond ones direct
responsibilities to achieve functional and organizational goals. It is about believing &
creating opportunities for self and others to improve working relationships.
It is not just about being Customer focused, however, it is being obsessed with delivering
exceptional customer experience. Proactively making extraordinary efforts to deliver
superior quality output, hence, creating customer delight.
A value which drives and defines us to challenge the status quo by being ambitious, ready
to put in extra efforts & demonstrate courage to achieve exceptional results. It is about
seeking & creating opportunities to invest in self, fellow colleagues to sharpen their skills
and cultivate high performing culture.
Caring
Collaboration
Customer Obession
Growth Mindset
JOB SUMMARY
Is responsible for managing, developing & supervising the team with a key focus on Service to sales through relationship
management, sales productivity-per-executive, thereby achieving sales & service targets.
KEY RESPONSIBILITIES:
MEASURES OF SUCCESS:
Identify, interview and select sales executives with
support from HR.
To meet the following productivity measures for the
unit: Premium per executive, case rate, persistency,
retention and a high % of executives exceeding
planned productivity standards
Target Achievements (Adj. AFYP, NOP, %
Penetration in assigned book of relations of team
& Product Mix)
Team G3 standard productivity (mainly case rate,
case size & Collections) and % of executives
consistently achieving G3 standards.
Retention of Team
Persistency of Portfolio
Process Compliance
Timeliness & accuracy of reports
% Collection (Plan Vs Actual)
Complaint Resolution /Customer satisfaction
Exceed revenue targets
Undertake joint field work with executives and
observe/demonstrate successful selling skills
Conduct Fortnightly performance review (PRP) with
executives
Help executives use the GOLD system for maximizing
business from a given target market
Supervise daily activity plan of all executives to ensure
that these are being fulfilled as per the desired levels
Ensure that all executives under supervision perform
100% as per the companys rules and regulations wrt.
Need based selling, Compliance and Customer service
Effectively manage, track and convert leads provided
by the in-house telemarketing unit.
Engage with customers to provide quick response to
customer queries, provide customer service.
Assist in Direct customer service policyholders
complaint resolution.
Self Development:
Induction/Certifications/Trainings/Completion of Licensing
Ensure retention of in his allocated book of relations.
Educate team/ prospects about MNYL products vis- -
vis products of competition to enable them in taking
appropriate decisions
Job Classification
Industry: InsuranceFunctional Area / Department: BFSI, Investments & TradingRole Category: Life InsuranceRole: Branch ManagerEmployement Type: Full timeContact Details:
Company: Axis Max LifeLocation(s): Delhi, NCR
Keyskills: Life Insurance Team Handling Direct Channel Sales Insurance Sales Branch Handling
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in