Hiring Senior Analyst For International Voice Process!ctc Upto 11lac
- Rivera manpower
- 3 - 8 years
- Bengaluru
- 3 months ago
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Job Description
Warm Greetings,
Hiring: Senior Analyst (Service Support Associate) FOR Leading US Insurance Firm!!
Experience: Minimum 4 years in US Health Insurance voice or BFSI International Customer Service
Work Mode: Work from Office
Location: Bangalore
Shift: US Shift (Fixed) Saturday and Sunday Off
About the Role
We are hiring experienced professionals for a Senior Analyst Service Support Associate role to provide end-to-end support for US Health Insurance policy renewals and client servicing. The role demands strong communication skills, domain expertise, and the ability to manage multiple priorities efficiently.
Key Responsibilities
- Act as the primary point of contact for the US onshore branch.
- Conduct end-to-end policy renewal activities and ensure timely completion.
- Manage the entire policy lifecycle, including documentation and compliance.
- Provide benefits advisory services to clients and stakeholders.
- Handle queries effectively to minimize rework and improve efficiency.
- Collaborate with internal teams to ensure smooth operations.
- Maintain accuracy and adhere to US Health Insurance guidelines and procedures.
- Demonstrate excellent time management and organizational skills.
Skills & Competencies
- Excellent verbal and written communication skills.
- Strong interpersonal and client-handling skills.
- Advanced proficiency in MS Outlook, Excel, Word, and PowerPoint.
- Proactive and self-driven approach to problem-solving.
- Strong understanding of US Health Insurance processes and regulations (experience with Aetna, Blue Cross Blue Shield, MetLife preferred)
Qualification
- Graduate with minimum 15 years of education (10 + 2 + 3).
- 4+ years of relevant experience in Health Insurance / BFSI international customer service Voice Process.
- Insurance certification Good to have.
- Transition or onboarding experience Added advantage.
Call and Book Your Interview Slot: (10am to 6pm Monday -Friday )
9986267*** /7829336*** /7829336*** /9742630*** /9380300***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: Rivera ManpowerLocation(s): Bengaluru
Keyskills: customer service client servicing international voice stake holder management insurance inbound customer care SME Voice Process escalations management Customer Management customer support banking QA US Process Client Support outbound investmentbanking
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Rivera manpower
Rivera Manpower Services is a trusted name in recruitment, specializing in end-to-end talent solutions across both IT and non-IT sectors. For over a decade, we have collaborated with leading organizations to streamline their hiring processes and deliver high-quality professionals for niche and cri...
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