Hiring For International Chat Process
- IntouchCX
- 1 - 5 years
- Hyderabad
- 2 days ago
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Job Description
We are looking for experienced and customer-oriented professionals for an International Chat Process. The candidate will handle customer queries via chat, ensuring timely and accurate resolutions while maintaining high service standards. Applicants must have prior experience in international chat support and be flexible to work night shifts.
Key Responsibilities :
- Handle inbound and outbound customer interactions via chat support.
- Resolve customer queries efficiently with a customer-first approach.
- Provide accurate information regarding products/services.
- Maintain quality standards and achieve defined KPIs (CSAT, Quality, Productivity).
- Document and update customer interactions in CRM systems.
- Escalate complex cases to the concerned team when required.
Eligibility Criteria :
- Minimum 6 months of experience in International Chat Process (Mandatory).
- Typing speed of at least 30 WPM with good accuracy.
- Excellent written communication skills in English.
- Flexible to work in night shifts.
- Basic computer knowledge and multitasking ability.
Required Skills:
- Strong written communication and grammar skills.
- Good problem-solving abilities.
- Ability to handle multiple chats simultaneously.
- Customer-focused mindset.
- Ability to work in a fast-paced environment.
Compensation & Benefits:
- Competitive salary package
- career growth opportunities.
- Other company benefits as applicable.
Contact - Naaz
Phone number - 9154225***
Email - sh***********z@in******x.com
Mention HR Naaz on top of your resume
DISCLAIMER:*Intouch doesn't promise a Job (or) an Interview in exchange of money. Fraudster's may ask you to pay in the pretext of Registration fee, Refundable fee etc.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International Chat Process Chat Process Blended Process Typing Speed Non Voice Process Semi Voice Chat Support
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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