Nice CX One
- Sigma Allied Services
- 8 - 12 years
- Pune
- 26 days ago
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Job Description
Candidates from TIER 1 & TIER 2 preferred
Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai
Must have skills: Cloud contact center/ CCaaS/ Conversational AI
Good to have skills: Nice CXone
Job Summary:
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.
Areas of Work: Nice CXone Contact Centre Solutions and Pre-Sales
As part of these, you will drive the following:
- Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
- Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills.
- Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance
Professional & Technical Skills:
- Use strong and well-established record of accomplishment in designing and delivering Nice CXone solution: Strong project management skills in planning and coordination for timely delivery
- Maximize critical thinking and problem-solving skills: Apply understanding of technology and software development cycle
- Demonstrate relevant financial and budget competencies
Additional Information:
- MBA (good to have)
- 8+ years experience in project management or technically relevant occupation, experience in Contact Center or telephony industry.
- Experience in leading at least 1 CCaaS/ Conversational AI end-to-end implementation/Solutioning a must (which involves integration with CRM as well as Agent screen pop) + Consulting experience
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: Sigma Allied ServicesLocation(s): Pune
Keyskills: project management Pre-Sales Nice CXone CCaaS Conversational AI
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