Content Reviewer
- Tech Mahindra
- 0 - 2 years
- Noida, Gurugram
- 11 days ago
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Job Description
1. Scope of position
The primary goal of Content Reviewers (Raters) is to evaluate various content types, including audio, video, text, and photos. They will make individual judgments and decisions based on predefined options and task guidelines to support machine learning project objectives.
2. Key Responsibilities
- Evaluate and tag video, audio, and image content according to client guidelines.
- Review diverse content (audio, video, text, photos) and make judgments within specified options.
- Participate in calibration sessions with team members, other locations, or clients as instructed by the Command Center or superiors.
- Collaborate with team members to share best practices.
- Work effectively both independently and as part of a team.
- Communicate clearly with internal and external contacts as required.
- Manage multiple assignments concurrently.
- Adhere to Tech Mahindra and client procedures, policies, and guidelines.
- Follow and adhere to all KPI-related tasks to prevent business impact.
- Ensure breaks are pre-approved by the SME, Team Leader, or Managers.
- Comply with all instructions from the Team Leader, Command Centre, or superiors.
- Adhere to all process-specific policies.
- Maintain confidentiality for all process-related work and critical details.
- Undertake any additional ad hoc tasks that contribute to improved client service or KPI enhancement.
- Identify opportunities that would help enhance the existing workflow
3. Skills / Qualifications Required
- Language Proficiency: Expert written and verbal skills in the designated language, including fluency in both writing and speaking.
- Cultural Affinity: Must be a native of the country where the selected language originated.
- Computer Skills: Basic computer proficiency with a typing speed of 25-30 Words per minute.
- Excellent verbal and written communication abilities.
- Strong logical reasoning and decision-making skills.
- Ability to multitask and adapt to rotational shifts.
- Under-graduate or Graduate in any stream
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Tech Support - Non VoiceEmployement Type: ContractContact Details:
Company: Tech MahindraLocation(s): Noida, Gurugram+ View Contact
Keyskills: Non Voice Communication Skills Graduate freshers Content Management Non Voice Process Content Review Fresher Hiring
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