Client Delivery Manager BASIS
- SAP
- 8 - 12 years
- Bengaluru
- 4 days ago
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Job Description
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from What Youll Do
SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical application managed services to our SAP private cloud customers
The Client Delivery Manager is the main customer-facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle What You Bring
As Client Delivery Manager you will be responsible for the following tasks:
Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics) Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements) Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders Identify top issues, define execute service plan activities an
Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks) Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams What Do You Need To Bring
Minimum 8+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
Fluency in English is mandatory
Proven track record in managing client engagements, eg in Service Delivery Management, Consulting, or Pre-Sales settings Strong customer orientation with a focus on relationship-, expectationand de-escalation management comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools Knowledge of IT trends, their impact on business strategies, and SAPs strategy and service portfolio Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
SAP Basis, IT Service Management, Project Management, Cloud , Hyperscalers certification (AWS, Azure, GCP) is a plus
Meet your team
ECS organization is a global organization and the regional CDM teams are located across 6 regions
We are highly diverse and positive spirited bunch of colleagues
Next to our obsession for customer satisfaction we value internal knowledge sharing collaboration as well as make ECS organization a little better every day Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves
At SAP, you can bring out your best
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Functional ConsultantEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Bengaluru
Keyskills: sap upgrade project management sap project management sap technical sap delivery management sap configuration administration sap sd sap implementation sap support sap s hana delivery management sap basis service delivery management sap hana
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