IT Support Engineer
- Sunquest Information
- 2 - 5 years
- Bengaluru
- 3 days ago
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Job Description
We are seeking a highly skilled and dedicated IT Support Engineer with 35 years of professional experience to join our Workplace & IT Service Desk teamThis role requires strong technical expertise, exceptional customer service, and the ability to work independently while ensuring seamless IT operations across the organization
The successful candidate will support end?users, manage workplace technologies, contribute to service desk efficiency, and collaborate with teams/peers to drive continuous improvement Reports to: IT Service Desk Manager
Key Responsibilities
Workplace & End?User Support
Deliver advanced support for workplace devices including laptops, desktops, peripherals, meeting room systems, access control systems, and mobile devices Perform desk?side troubleshooting, device provisioning, imaging, hardware refresh activities, and user onboarding setups Ensure meeting rooms and conferencing systems (e
g
, Teams Rooms) are fully operational Support access systems, card readers, and onsite workplace infrastructure Service Desk Operations & Incident Management
Act as a Level 1/2 escalation point, handling complex technical incidents and guiding peers Manage incidents and service requests throughout their lifecycle while ensuring SLA compliance Conduct root?cause analysis for recurring issues and initiate problem management procedures Enhance documentation, process guides, and knowledge base articles Systems, Applications & Cloud Support
Administer and troubleshoot Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Intune, and Azure AD Provide support for Windows Server, VMware, DNS/DHCP, and basic networking Manage user identity lifecycle and perform permission reviews Support deployment of software, updates, patches, and security configurations in line with company standards Workplace Technology Maintenance
Perform/Support regular health checks, patching cycles, and preventive maintenance Maintain asset inventory accuracy, stock management, and hardware lifecycle planning Liaise with vendors for hardware repairs and service contracts Remote & Multi?Site Support
Provide remote support for employees across various office locations and work?from?home setups Support IT operations during audits, site expansions, corporate events, and office relocations Collaboration & Continuous Improvement
Work closely with senior engineers to enhance processes and user experience Participate in change management initiatives and provide technical inputs for IT projects Suggest improvements to workplace technologies to enhance productivity Knowledge, Skills & Abilities
Strong troubleshooting and analytical skills across hardware, software, and cloud services Ability to independently manage moderately complex incidents Strong understanding of Microsoft 365 and Windows operating systems Hands?on experience with ITSM platforms (e
g
ServiceNow or JIRA
)
Excellent communication skills with a customer?centric approach Ability to collaborate with cross?functional teams Understanding of ITIL practices (Incident, Request, Problem & Change Management) Education & Experience
35 years of experience in IT support, workplace engineering, or service desk operations Preferred certifications: Microsoft 365 Fundamentals, Modern Desktop Administrator, Azure Fundamentals, ITIL Foundation Experience supporting Office 365, Microsoft 365 Admin Centre, Windows OS, Windows Server basics, VMware, and endpoint management tools (Intune, SCCM, Autopilot) Demonstrated experience handling escalations, documentation, and root?cause analysis Show more Show less
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Sunquest InformationLocation(s): Bengaluru
Keyskills: it support peripherals customer service documentation vmware dns engineering analysis root cause analysis service desk operations servicenow troubleshooting azure active directory windows operating system workplace dhcp communication skills jira
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Sunquest Information
Sunquest Information Systems Inc. provides diagnostic informatics solutions to laboratories worldwide. Since 1979, Sunquest has helped laboratories and healthcare organizations enhance efficiency, improve patient care, and optimize financial results. Our capabilities include multi-site, multi-discip...
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